Shipping & Returns Policy

SHIPPING

We send your items via Australia Post, and once its available we’ll send you a tracking number!

Standard shipping can take anywhere between 4-10 business days to arrive for metro areas. Please note that times may increase for regional areas.

Combined orders
Our apparel is made to order and is sent directly from our print provider. Because of this you may get multiple shipping notifications and emails if you order multiple items (especially if you order apparel and bookish items like bookmarks).

Don’t worry – you’ll only be charged one shipping fee,and we’ll still provide you with the tracking number once its available.

Bookmarks only:
Our bookmarks are sent as letters, and don’t have a tracking number at this stage. We’ll send you an email update once we’ve sent your bookmarks – so you’ll know when to look out for them in your mailbox!

We thank you for your patience. If you have any question regarding your online order please don’t hesitate to contact us directly at the.secret.booknook.au@gmail.com

International Shipping
We hope to offer international shipping eventually, but we’re not quite ready for this yet!

 

REFUNDS AND EXCHANGES
All items are made to order & packed through our print provider to ensure quick shipping. For this reason we are unable to accept returns / exchanges unless there's a defect in the item you've received.

Please double check your address, order and sizing before placing your order.